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What is your Total Satisfaction Return Policy for
SSPDirect Products?
SSPDirect.com marketed products purchased for use in the
U.S. and Canada come with a fourteen (14) day total
satisfaction return policy.
This return policy covers all products purchased
through SSPDirect.com. for our end-user customers.
Under this policy, you may return the products
purchased directly from SSPDirect.com for a credit
or a refund of the purchase price paid, less
shipping and handling within fourteen (14) days from
the date received.
To return products, e-mail or call our customer care
representative at 845-735-1417 to receive a Credit
Return Authorization Number (CRAN) within the return
policy period. You must obtain a Credit Return
Authorization Number in order to return the product.
You must ship the products to SSPDirect within five
days of the date that SSPDirect issues the Credit
Return Authorization Number. You must also return
the products in their original packaging, in as-new
condition, along with any documentation, and all
other items that were included in the original
shipment, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during
shipment.
For products purchased for use outside of the U.S.
or Canada, please call 845-735-1417 for specific
country information.
What if I find a product to be defective in material
and/or workmanship?
This limited warranty covers defects in materials
and workmanship in our end-user customer's products.
During the first 90 days commencing from the invoice
date, we will replace any SSP products returned to
us that prove to be defective in materials or
workmanship.
What will SSPDirect.com do?
When you contact us, we will issue a Return Material
Authorization Number for you to include with your
return. You must return the products to us in their
original or equivalent packaging, prepay shipping
charges, and insure the shipment or accept the risk
if the product is lost or damaged in shipment. We
will return the replacement products to you. We will
pay to ship the replaced products to you if you use
an address in the United States (excluding Puerto
Rico and U.S. possessions and territories).
Otherwise, we will ship the product to you freight
collect.
If you do not have Internet access, please call our
customer care representative at 1-845-735-1417. We
value our relationship with you and want to make
sure that you're satisfied with your purchases.
If we are not able to replace the product because it
has been discontinued or is not available, we will
replace it with a comparable product. This warranty
does not apply to failure of the product resulting
from misuse, abuse, accident, neglect, mishandling
or wear from ordinary use
What is not covered by this limited warranty?
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External causes such as accident, abuse, or
misuse.
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Servicing not authorized by us.
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Usage that is not in accordance with product
instructions.
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Failure to follow the product instructions.
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Products with missing or altered service tags.
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Products for which we have not received payment.
What if SSPDirect determines that the problem is not
covered under this warranty?
If SSPDirect determines that the problem is not
covered under this warranty, we will notify you
within two weeks of receipt by our customer service
office.
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