SSPDIRECT Warranty

Total Satisfaction Return Policy for SSPDirect Products

SSPDirect.com marketed products purchased for use in the U.S. come with a fourteen (14)day total satisfaction return policy. The following paragraph explains the return policy.

What is covered by this return policy?

This return policy covers all products purchased through SSPDirect.com. for our end-user customers. Under this policy, you may return the products purchased directly from SSPDirect for a credit or a refund of the purchase price paid, less shipping and handling within fourteen (14) days from the date on the packing slip or invoice.

To return products, e-mail or call our customer care representative at (845) 735-1417 to receive a Credit Return Authorization Number (CRAN) within the return policy period. You must obtain a Credit Return Authorization Number in order to return the product.

You must ship the products to SSPDirect within five days of the date that SSPDirect issues the Credit Return Authorization Number. You must also return the products in their original packaging, in as-new condition, along with any documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

Limited Warranty for SSPDirect Products

SSPDirect.com marketed products purchased for use in the U.S. or Canada come with a 90 day limited warranty. The following section describes the limited warranty and return policy.

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in our end-user customer's products.

During the first 90 days commencing from the invoice date, we will replace any SSP products returned to us that prove to be defective in materials or workmanship.

What will SSPDirect.com do?

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the replacement products to you. We will pay to ship the replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If you do not have Internet access, please call our customer care representative at 1-845-735-1417. We value our relationship with you and want to make sure that you're satisfied with your purchases.

If we are not able to replace the product because it has been discontinued or is not available, we will replace it with a comparable product. This warranty does not apply to failure of the product resulting from misuse, abuse, accident, neglect, mishandling or wear from ordinary use.

What is not covered by this limited warranty?

This limited warranty does not cover problems that result from:

• External causes such as accident, abuse, or misuse.

• Servicing not authorized by us

• Usage that is not in accordance with product instructions

• Failure to follow the product instructions

• Products with missing or altered service tags

• Products for which we have not received payment

If we determine that the problem is not covered under this warranty, we will notify you within two weeks of receipt by our customer service office.